How do I know what handles will work for me?

When it comes to choosing hardware, there are no exact rules. The size of hardware can vary depending on the look and feel you are going for in your space.

Use our HARDWARE GUIDE to help you visualize different lengths of hardware on your cabinetry.

We have many sizes and finishes. Please pay attention to the options (size/finish/style) in the drop down. Customer errors are not our responsibility.

Where does DEKKOR ship?

       

We ship worldwide and we extend our low UPS rates to you. Request a Freight quote when you inquire/place your order

Free in-store pick-up is available.


How do I contact you/can I visit you?

General Inquiries, Set up a Trade Account, Quotations or to Place an Order, email: [email protected].   

For quickest service,  include your ship-to address (we ship world-wide), product item numbers, quantities, finish, door/panel thickness for pocket door handle or appliance/door handle inquiries, exterior measurements and desired finish for Knoke Tambour Door inquiries. 

*CHECK YOUR JUNKMAIL if you have not received a response to your inquiry within 24 business hours.  

 Our customer service response hours are Monday-Friday, 9-5 EST, excluding stat holidays. If you reach out on a weekend or holiday, allow until the end of the next business day for a response

Warehouse hours may vary. 

Email [email protected] or give us a call at 905-688-0444 to arrange a visit.  We are CLOSED on Holidays in Canada/Ontario

Why are your measurements in mm (millimetres)?

Our products are mainly European, and so they are made to metric standards.  

We have made a great effort to include imperial (inches) in our measurements.  

If you need a hand converting, please see our handy METRIC CONVERSION GUIDE, or email us at [email protected].

What are the care instructions?

Often no cleaning agents are required if stains are removed immediately as they occur. It is best to use lukewarm water and a soft. damp cloth.

Do not use any harsh household cleaners, polishes, waxes, solvents or abrasive cleaning agents.

Please pay attention to instructions of manufacturers of microfiber cloths as these have different surface structures that could cause damage to some surfaces.

Do not use steam cleaners.

LEARN MORE ABOUT CARE OF STAINLESS STEEL


Are screws or fasteners included?

Knobs + Handles: We include screws that will work with a 3/4" panel/door. M4 x 25mm (1") Screws.  

Appliance Pulls/Door Handles: To keep the cost of handles down, we typically sell the fasteners separately, based on your application. 

Appliance pulls/One-sided door handles with screws: Screws are for a 3/4" panel/door. 

One sided door with decorative kit: Decorative kits are for 1-3/8" door thickness  2-sided handles, Back to back handles: Kit is for a 1-3/8" thick door. 

IF YOU REQUIRE LONGER OR SHORTER SCREWS/KITS, PLEASE LET US KNOW A) THE LENGTH OF THE SCREW NEEDED OR B) THE THICKNESS OF THE PANEL/DOOR ON YOUR PO AND WE WILL INCLUDE APPROPRIATE LENGTH FASTENERS.

POCKET DOOR HANDLES: We suggest construction adhesive to install pocket door handles, such as SIKABOND. Adhesive is not included and we do not sell adhesives.


How does your extended lines program work?

Giusti, Viefe, Knoke, MWE 

Easy! 

Browse the sites, then email [email protected] with questions about pricing, lead time or general inquiries.  

We will send you a quote and once you've approved, order from the manufacturer and ship to you!  

If you are in the Niagara area, you can pick up from us once the shipment has arrived, otherwise we extend our low UPS rates to you.


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